Last Updated: January 1, 2026

ceri11 ("we", "us", "our", "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data obtained from users ("you", "your", "Player") of our online gaming platform accessible at ceri11.cam and associated services (collectively, the "Services"). By accessing or using ceri11, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must immediately discontinue use of our Services.

Your Privacy Matters: ceri11 employs industry-leading security measures including 256-bit SSL encryption, secure data storage, and strict access controls to protect your personal information. We will never sell, rent, or share your data with third parties for marketing purposes without your explicit consent.

1. Scope and Applicability

This Privacy Policy applies exclusively to personal information collected through ceri11's Services and does not cover information collected by third-party websites or services linked from our platform. Third-party sites operate under their own privacy policies, and we encourage you to review those policies before providing any personal information. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of our Services. In the event of any conflict between this Privacy Policy and our Terms & Conditions, the Terms & Conditions shall prevail.

2. Information We Collect

ceri11 collects several categories of personal information to provide, maintain, and improve our Services. The types of information we collect depend on how you interact with our platform and the Services you use. We collect information in three primary ways: information you provide directly, information collected automatically, and information from third-party sources.

Types of Personal Data Collected

Account Registration Information

  • Full legal name as it appears on your Indonesian national identity card (KTP)
  • Date of birth (to verify you meet the minimum age requirement of 21 years)
  • Residential address (street, city, province, postal code)
  • Email address and mobile phone number
  • Username and encrypted password
  • Preferred currency and language settings

Identity Verification (KYC) Documents

  • Government-issued identification (Indonesian KTP with photograph and identification number)
  • Proof of address documents (utility bills, bank statements, or government correspondence dated within 3 months)
  • Selfie photograph holding your identity document for facial recognition verification
  • Additional documentation as required by anti-money laundering regulations

Financial and Transaction Data

  • Bank account details (account holder name, bank name, account number) for deposits and withdrawals
  • E-wallet account information (OVO, DANA, GoPay, ShopeePay account identifiers)
  • Transaction history including deposits, withdrawals, bets placed, wins, and losses
  • Payment method verification documents (bank statements showing account ownership)

Gaming and Activity Data

  • Betting history including sports bets, casino game sessions, and togel (lottery) entries
  • Game preferences, playing patterns, and session durations
  • Bonus claims, wagering progress, and promotional participation
  • Communication with customer support (chat logs, emails, WhatsApp messages)

Technical and Device Information

  • IP address, browser type and version, device type (mobile/desktop), operating system
  • Cookies, tracking pixels, and similar technologies (see Cookie Policy section below)
  • Geolocation data to verify you are accessing Services from within Indonesia
  • Session information including login times, logout times, and pages visited

3. How We Use Your Information

ceri11 processes your personal data for specific, legitimate business purposes necessary to operate our Services and comply with legal obligations. We use your information for the following purposes:

3.1 Account Management and Service Delivery

  • Creating and maintaining your ceri11 account
  • Processing deposits and withdrawals to/from Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets
  • Managing your gaming activity including placing bets, recording wins/losses, and updating balances
  • Providing customer support through live chat, email, and WhatsApp
  • Administering bonuses, promotions, and VIP rewards programs

3.2 Legal and Regulatory Compliance

  • Verifying your identity and age to ensure you are at least 21 years old
  • Complying with Know Your Customer (KYC) and anti-money laundering (AML) regulations
  • Preventing fraud, collusion, bonus abuse, and other prohibited activities
  • Responding to legal requests, court orders, or government inquiries
  • Enforcing our Terms & Conditions and protecting our legal rights

3.3 Platform Security and Fraud Prevention

  • Monitoring for suspicious activity, multiple accounts, or unauthorized access
  • Detecting and preventing technical attacks, hacking attempts, and security breaches
  • Implementing geolocation verification to ensure compliance with Indonesian gaming laws
  • Analyzing gaming patterns to identify collusion, match-fixing, or other fraud

3.4 Service Improvement and Marketing

  • Analyzing user behavior to improve website functionality, game selection, and user experience
  • Sending promotional emails about new games, bonuses, and special offers (with your consent)
  • Conducting market research and customer satisfaction surveys
  • Personalizing your gaming experience based on your preferences and history

Marketing Communications: You may opt out of promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting customer support. Please note that you will still receive essential account-related communications (deposit confirmations, withdrawal notifications, security alerts) even if you opt out of marketing.

4. Information Sharing and Disclosure

ceri11 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

  • Payment Processors: We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process your deposits and withdrawals.
  • Game Providers: Your gaming activity may be shared with third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming) to enable gameplay and settle bets.
  • Identity Verification Services: We use third-party KYC verification providers to authenticate your identity documents and prevent fraud.
  • Customer Support Tools: Customer service interactions may be processed through third-party support platforms to improve response times and service quality.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulators, government authorities, or courts when required by law or when we believe in good faith that disclosure is necessary to:

  • Comply with legal obligations, subpoenas, or court orders
  • Enforce our Terms & Conditions or investigate potential violations
  • Protect the rights, property, or safety of ceri11, our users, or the public
  • Detect, prevent, or address fraud, security issues, or technical problems

4.3 Corporate Transactions

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company. We will notify you via email or prominent platform notice before your personal information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

ceri11 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

  • 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
  • Secure Data Storage: Personal information is stored on encrypted servers located in secure data centers with restricted physical access, 24/7 surveillance, and redundant backup systems.
  • Access Controls: Only authorized personnel with legitimate business needs can access personal data, and all access is logged and monitored.
  • Firewall Protection: Our network infrastructure is protected by enterprise-grade firewalls and intrusion detection systems.
  • Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
  • Employee Training: All ceri11 staff receive mandatory data protection and security training.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide personal information at your own risk.

6. Data Retention and Deletion

ceri11 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Type Retention Period Reason for Retention
Account Information Active account + 7 years after closure Legal compliance and dispute resolution
KYC Documents 7 years after account closure Anti-money laundering regulations
Transaction Records 7 years Tax compliance and audit requirements
Gaming History Active account + 1 year after closure Dispute resolution and fraud investigation
Customer Support Logs 3 years Quality assurance and training
Marketing Preferences Until you opt out or close account Consent management

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

7. Your Privacy Rights

As a ceri11 user, you have the following rights regarding your personal information:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete personal information.
  • Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements.
  • Right to Restrict Processing: You may request that we limit how we use your personal information under certain circumstances.
  • Right to Data Portability: You may request a machine-readable copy of your personal information to transfer to another service.
  • Right to Object: You may object to processing of your personal information for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact our Data Protection Team at [email protected] with "Privacy Request" in the subject line. We will respond to your request within 30 days. Please note that certain rights may be limited by legal obligations or legitimate business interests.

8. Cookies and Tracking Technologies

ceri11 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits. We use the following types of cookies:

  • Essential Cookies: Required for basic platform functionality including login, account access, and secure transactions. These cookies cannot be disabled.
  • Performance Cookies: Collect anonymous information about how you use our Services to help us improve platform performance and user experience.
  • Functionality Cookies: Remember your preferences (language, currency, game favorites) to personalize your experience.
  • Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness (with your consent).

You can manage cookie preferences through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our platform.

9. International Data Transfers

ceri11 operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place including:

  • Standard contractual clauses approved by international data protection authorities
  • Ensuring recipient countries provide adequate data protection standards
  • Implementing technical and organizational security measures during transfer

By using ceri11 Services, you consent to the transfer of your personal information to countries outside Indonesia that may have different data protection laws.

10. Children's Privacy

ceri11 Services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a user is under 21, we will immediately terminate their account, delete all associated personal information, and forfeit any account balance. If you believe a minor has accessed our Services, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

ceri11 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email or prominent platform notification at least 30 days prior to taking effect. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Data Protection Team:

  • Email: [email protected] (Subject: Privacy Inquiry)
  • Response Time: We respond to privacy inquiries within 48 hours
  • Live Chat: Available 24/7 for urgent privacy concerns
  • WhatsApp: +62 812-3456-7890 (24/7 availability)

256-Bit SSL Encryption

All data transmitted between your device and ceri11 servers is protected with bank-grade 256-bit SSL encryption, ensuring your personal and financial information remains secure.

Strict Access Controls

Only authorized ceri11 personnel with legitimate business needs can access your data. All access is logged, monitored, and audited for compliance.

No Third-Party Sharing

We never sell, rent, or share your personal information with third parties for marketing purposes. Your data stays with ceri11 and trusted service providers only.

Secure Data Storage

Personal information is stored on encrypted servers in secure data centers with 24/7 surveillance, restricted physical access, and redundant backup systems.

Transparent Policies

We clearly explain what data we collect, why we collect it, and how we use it. No hidden clauses or surprise data usage.

Your Rights Respected

Access, correct, delete, or export your personal data anytime. We respond to all privacy requests within 30 days.

Have Privacy Questions?

Our Data Protection Team is available 24/7 to address any concerns about your personal information