Terms & Conditions

Welcome to ceri11, Indonesia's premier online gaming platform. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "You") and ceri11 ("we", "us", "our", "the Company", "the Platform") governing your access to and use of our website, services, and games. By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using our services and close your account.

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Account" means the personal gaming account registered in your name on the ceri11 platform.
• "Bonus" means any promotional offer, free bet, cashback, or other incentive provided by ceri11 to eligible players.
• "Deposit" means funds transferred from your personal bank account or e-wallet to your ceri11 Account.
• "Game" means any sports betting market, live casino game, slot machine, lottery draw, or other gaming product available on the ceri11 platform.
• "KYC" means Know Your Customer verification procedures, including identity document submission and address verification.
• "Services" means all gaming products, payment processing, customer support, and related services provided by ceri11.
• "Withdrawal" means the transfer of funds from your ceri11 Account to your verified bank account or e-wallet.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

To register and use ceri11 services, you must meet the following eligibility criteria without exception:

• You must be at least 21 years of age at the time of registration. ceri11 strictly prohibits underage gambling.
• You must be a resident of Indonesia or located within Indonesian territory at the time of account creation and gameplay.
• You must be legally capable of entering into binding contracts under Indonesian law.
• You must not be prohibited from gambling by any applicable law, regulation, or court order.
• You must not have been previously excluded or banned from ceri11 or any affiliated platform.

2.2 Account Creation Process

When registering for a ceri11 account, you agree to:

• Provide accurate, current, and complete personal information including your full legal name, date of birth, residential address, email address, and phone number.
• Create a secure password and maintain the confidentiality of your login credentials.
• Register only one account per person. Multiple accounts are strictly prohibited and will result in closure of all accounts and confiscation of funds.
• Not allow any other person to access or use your account under any circumstances.
• Immediately notify ceri11 customer support if you suspect unauthorized access to your account.

2.3 KYC Verification Requirements

ceri11 is required by international gaming regulations to verify the identity of all players. You must complete KYC verification before making your first withdrawal. Required documents include:

• A clear, legible copy of your Indonesian National Identity Card (KTP) showing your full name, date of birth, and photograph.
• Proof of address dated within the last three months (utility bill, bank statement, or government-issued document).
• A selfie photograph of you holding your identity document next to your face for facial recognition verification.

KYC verification typically takes 2-6 hours during business hours. ceri11 reserves the right to request additional documentation or information at any time to comply with anti-money laundering regulations and fraud prevention measures.

3. Deposits and Withdrawals

3.1 Deposit Methods and Limits

ceri11 accepts deposits via the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit is Rp 50.000. Maximum deposit limits vary by payment method and VIP tier. All deposits are processed in Indonesian Rupiah (IDR). Deposits are typically credited to your account within 2 minutes. If your deposit is not reflected within 10 minutes, contact customer support immediately with your transaction reference number.

3.2 Withdrawal Procedures and Timeframes

Withdrawals are processed to the same bank account or e-wallet name as your verified ceri11 account. You may not withdraw to a third-party account. Minimum withdrawal is Rp 100.000. Withdrawals are processed within 10 minutes during business hours (08:00-22:00 WIB, Monday to Sunday). Requests submitted outside business hours are processed the following morning. First-time withdrawals require completed KYC verification. ceri11 reserves the right to request additional verification for large withdrawals or suspicious activity.

3.3 Withdrawal Restrictions

The following restrictions apply to all withdrawals:

• You must wager your deposited amount at least once before withdrawal to prevent money laundering.
• Bonus funds are subject to specific wagering requirements outlined in the bonus terms.
• ceri11 reserves the right to charge a processing fee for withdrawals below Rp 500.000 or for excessive withdrawal requests.
• Withdrawal requests may be declined if your account has pending investigations, unresolved disputes, or incomplete verification.

4. Bonuses and Promotions

4.1 General Bonus Terms

ceri11 offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback, and VIP rewards. All bonuses are subject to specific terms and conditions outlined on the promotion page. General bonus rules include:

• Bonuses are available to eligible players only and may be restricted by account status, deposit history, or geographic location.
• Bonus funds cannot be withdrawn until wagering requirements are met in full.
• Wagering requirements vary by promotion but typically range from 5x to 30x the bonus amount.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live casino and sports betting may contribute 10-50%.
• Maximum bet limits apply when wagering bonus funds (typically Rp 50.000 per bet).
• Bonuses expire after a specified period (usually 7-30 days). Unused bonuses and associated winnings are forfeited upon expiry.

4.2 Welcome Bonus Terms

New players are eligible for a 100% match bonus up to Rp 1.000.000 on their first deposit. The welcome bonus is subject to 20x wagering requirements on sports betting and casino games. Minimum qualifying deposit is Rp 50.000. The bonus must be wagered within 30 days of issuance. Maximum bet while wagering the welcome bonus is Rp 50.000 per bet. Violation of these terms will result in forfeiture of the bonus and any associated winnings.

5. Gameplay Rules and Conduct

5.1 Fair Play and Prohibited Activities

You agree to use ceri11 services for entertainment purposes only and in accordance with these Terms. The following activities are strictly prohibited:

• Collusion with other players or third parties to gain unfair advantage.
• Use of automated software, bots, or scripts to place bets or play games.
• Exploiting software errors, glitches, or vulnerabilities for personal gain.
• Reverse engineering, decompiling, or disassembling any part of the ceri11 platform.
• Using VPNs, proxies, or other methods to disguise your location or circumvent geographic restrictions.
• Engaging in abusive, threatening, or harassing behavior toward other players or ceri11 staff.
• Attempting to launder money or engage in fraudulent financial activity through the platform.

Violation of these rules will result in immediate account closure, confiscation of funds, and potential legal action.

5.2 Sports Betting Rules

All sports bets are subject to the rules and regulations of the relevant sports governing bodies and ceri11's internal betting rules. Key points include:

• Bets are settled based on official results announced by the relevant sports organization.
• ceri11 reserves the right to void bets if matches are abandoned, postponed by more than 24 hours, or affected by obvious pricing errors.
• Maximum payout per bet slip is Rp 100.000.000 unless otherwise stated.
• Live in-play betting rules differ from pre-match betting. Please review live betting rules on the platform.

6. Intellectual Property Rights

All content on the ceri11 platform including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof (the "Content") is the exclusive property of ceri11 or its content suppliers and is protected by Indonesian and international copyright, trademark, patent, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any of the Content without prior written consent from ceri11.

7. Limitation of Liability

To the fullest extent permitted by applicable law, ceri11 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Services.
• Unauthorized access to or alteration of your account or data.
• Statements or conduct of any third party on the platform.
• Technical failures, interruptions, or errors in service delivery.
• Any other matter relating to the Services.

ceri11's total aggregate liability to you for all claims arising from or related to these Terms shall not exceed the amount you deposited in your account during the 30 days preceding the claim.

8. Responsible Gaming

ceri11 is committed to promoting responsible gaming practices. We provide tools to help you manage your gaming activity including deposit limits, session time reminders, reality checks, and self-exclusion options. If you believe you have a gambling problem, please contact our support team immediately or visit our Responsible Gaming page for resources and assistance. Remember: gambling should be entertainment, not a source of income.

9. Account Closure and Suspension

ceri11 reserves the right to suspend, restrict, or close your account at any time without prior notice if we believe you have violated these Terms, engaged in fraudulent activity, or for any other reason deemed necessary to protect the integrity of our platform. Upon closure, you forfeit all bonuses and pending bets. Any remaining real-money balance after deduction of owed amounts will be returned to you within 30 business days.

10. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with international gaming laws and regulations. Any disputes arising from or relating to these Terms or your use of ceri11 services shall be resolved through binding arbitration in accordance with international arbitration rules. You waive any right to participate in a class action lawsuit or class-wide arbitration. By using ceri11, you agree that the exclusive jurisdiction for any disputes shall be international arbitration, and you waive any objection to such jurisdiction.

11. Changes to Terms

ceri11 reserves the right to modify, update, or replace these Terms at any time at our sole discretion. Material changes will be communicated via email or platform notification at least 7 days prior to taking effect. Your continued use of the platform after any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when these Terms were last revised.

12. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or any aspect of our services, please contact our customer support team:

• Email: [email protected] (response within 2-6 hours)
• Live Chat: Available 24/7 through the platform (average response time under 90 seconds)
• WhatsApp: +62 812-3456-7890 (24/7 availability)